Assistance – Europe
INTERAMERICAN: A leader in the Greek insurance and Assistance Market
Founded in 1969, INTERAMERICAN has been playing a leading role in the Greek market for more than 50 years.
INTERAMERICAN operates in Life, Health and Property insurance, provides assistance services and is also active in health services. It currently has more than 1,000,000 individual and corporate customers.
Focused on innovation and responding to human needs, INTERAMERICAN consistently develops new concepts in health, investment and assistance. INTERAMERICAN is the only insurer with company-owned modern infrastructure in both Healthcare (Athinaiki Mediclinic, Medifirst Primary Care) and in Assistance (road assistance vehicles, ambulances, etc).
INTERAMERICAN Assistance has been ISO certified by TÜV HELLAS since 2016, in respect of ΙSΟ 9001:2015 for the provision of medical (personal) aid and road assistance, and is the first company in Greece to receive the ISO 39001:2012 certification for road safety.
The INTERAMERICAN alarm center is operational 24/7, with multilingual staff and experienced assistance coordinators specialized in providing assistance services to insurance companies all over the world.
INTERAMERICAN currently has more than 1, 3 million insured vehicles for road assistance and accident care and serves 400.000 insured people for medical and travel assistance. In 2019, INTERAMERICAN provided assistance services in 531,327 cases.
INTERAMERICAN applies the internationally established NPS Tracking quality control system, which can record, in real time, customer satisfaction from services received. Our assistance services achieved an NPS score of 75, which indicates that our clients overall are highly satisfied.